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Personalised AI drafts
Generate natural review wording based on the service, staff member and customer selections.
A smoother customer journey
From a great experience to a thoughtful review draft
The system supports the customer without taking away their control. Every draft should be checked and personalised before publication.
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Staff selection
Let customers recognise the person who served them while helping management see staff mentions.
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Business review mode
Support business-level feedback when the experience relates to the company or outlet as a whole.
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No app required
Customers can use the system directly from a modern smartphone browser.
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NFC table tag
New-customer plans include an NFC table tag for the counter, reception or checkout area.
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System support
Onboarding and technical support help your team start using the system confidently.
How it works
Simple for customers, practical for your team
Tap or open
The customer taps the NFC table tag and opens the mobile review journey.
Generate and check
AI creates a draft that the customer can review, edit and personalise.
Customer decides
The customer copies the final wording and independently chooses whether to publish it.
Made for SMEs
Useful across service-based industries
One Tap Go is suitable for businesses where customer experience and staff service matter, including hair salons, beauty centres, restaurants, automotive services, retail stores and professional services.
✓Mobile-first customer experience
✓Plans for different monthly review volumes
✓Available to businesses across Malaysia
Questions
AI review system FAQs
Does the system publish reviews automatically?
No. It prepares a draft. Customers should check, edit and decide whether they want to publish it.
Do customers need to download an app?
No. The customer experience is browser-based and designed for smartphones.
Can the system recognise individual staff?
Yes. Staff selection is included so customers can identify who served them.
Where is One Tap Go available?
One Tap Go serves businesses in Malaysia, with customers across multiple states and a base in Johor Bahru.
Explore One Tap Go AI pricing
Compare the Basic Annual, Business Plus and Existing Customer plans.
